Help Center

Frequently Asked Questions

Before you place your order

How much does shipping cost?

How long will it take to ship my order?

What are the sizing specs of my order?

I’m having issues placing an order.

Order status questions

What is the status of my order?

I need help with a late order.

My tracking number isn’t working.

Modifying or changing an order

I’d like to modify my order.

I’d like to cancel my order


Report a campaign for policy violations.

How do I contact customer support?

Order Items

Can I combine items from different campaigns in my order?

I’d like to change my order items. Can I still do this?

I just realized that I ordered the wrong size – can this be fixed?

Do you offer refunds or exchanges?

I received the wrong size or color – How can you fix this?

What happens if my item is damaged?

What happens if my item is damaged after washing?

What is your return and exchange policy?

Designing for Myself

Can I order custom merchandise for myself?

When will I receive items I designed and ordered for myself?

Payment and Cancellation

What methods of payment do you accept?

Do you accept PayPal?

When will my card be charged?

Is my payment secure?

Do you accept pre-paid gift cards?

Your site keeps declining my card, what’s happening?

Can I cancel my order?